Billing and Subsciption

Learn about plans, payment and more.

Who can use this platform?

Our tools are developed to provide you with a wealth of online soccer coaching resources for Coaches, Directors of Coaching, Clubs, and even players looking to improve on their game.

We have different subscription plans available which include a variety of features and tools to suit your coaching needs. Please make sure you visit our Price page to choose the best plan for you.

How do I create an account?

To create a Cupello account all you have to do is select your required subscription package which best suits your coaching needs and follow the simple user registration steps.

You can start by visiting the Pricing page and selecting the required plan.

Can I cancel my account anytime?

You may cancel your subscription at any time within fourteen days, beginning on the day after you subscribed to the site. 

What are my payment options?

Via our platform, you can be billed monthly or save 20% by subscribing to annual billing. All payment transactions are collected via Stripe.

What is the difference between Semi Pro and Premier?

The Semi Pro is a paid subscription plan that features, Team Management, Exclusive Content, 2D & 3D Drills, Player Reporting, Season Planner, and Calendar

Our Premier plan will allow users access to all of the above plus the Training Planner, Custom Sessions & Drills, Tactics Board and File Manager. This means our Premier plan subscribers will have access to a full set of tools within our platform.

What is Cupello's role with respect to GDPR?

This website is designed to comply with the following national and international legislation with regards to data protection and user privacy: 

● UK Data Protection Act 1988 (DPA) 
● EU Data Protection Directive 1995 (DPD) 
● EU General Data Protection Regulation 2018 (GDPR) 

How can I delete the data I have with Cupello?

If you have any queries or would like your account data to be deleted please get in touch with us via our contact us form and we will take required action.

How does the 14-Day Free Trial work?

Once you have signed up and submitted your details you will automatically move onto our paid subscription at the end of the 14-day free trial.  When entering your details please either select pay monthly or annually.  With the annual payment, we offer a two months free discount, so you will only pay for 10 months, this is our best value for money subscription package. You may cancel your subscription at any time within fourteen days, beginning on the day after you subscribed to the Site. 

How do I Activate my Account?

After creating an account, you will receive an activation email at the email address you entered during your account registration. All you need to do is click on the "Activate Account" button in the email to activate your account. 

Compliance

Learn about Cupello’s compliance.

Are Cupello services GDPR compliant?

Cupello is fully committed to transparent and secure handling of all personal data on our network and we fully meet the requirements set forth in the EU General Data Protection Regulation (GDPR) legislation.

Technical

Learn about Cupello’s products and features.

How easy is the Cupello platform to use?

Our coaching platform is very intuitive and accessible, this means that your learning curve will be very fast and you shouldn’t need support getting started. But of course, the Cupello support team is on hand to help you every step of the way and make sure your introduction is as smooth as possible.

How do I create and manage teams?

We have set up a simple video guide that will take you through a step-by-step process of how to successfully create and manage your teams via our platform.

How is a Season Plan created?

Our most complex and intuitive bit of technology allows you to create full season plans created by industry coaching experts. Please view the video below and learn how to generate a season plan. 

How do I use the File Manager?

Please see below video on how to use the File Manager.

How do I generate Player Reports?

The below video is designed to help you create individual player reports.

How can I create animations using the Tactics Board?

Please learn by watching our video instructions below.

How can I use the Tactics Board?

Please watch the below video for full instructions.

How can I create my own custom Drills?

To learn how to create custom drills please watch our user guide.